Collabticle Terms Of Service

Effective date: 2026-08-07 Previous version: 2026-06-11 Legal entity: OPSTRING Ltd. Contact: legal@labticle.com

Collabticle is a product of OPSTRING Ltd. In these Terms, "Collabticle," "we," "us," and "our" refer to OPSTRING Ltd., the company that operates the Collabticle product.

Collabticle was previously named Labticle. The change is one of name only: the operating entity, the service, and your account are unchanged, and references to "Labticle" in earlier versions of these Terms or in other materials mean Collabticle.

These Terms of Service govern access to and use of Collabticle, including the website, web application, dashboards, public profiles, public lab pages, forms, messaging, notifications, discovery features, and related services.

Customer-specific agreements, enterprise agreements, Data Processing Agreements, order forms, or pilot agreements may override parts of these Terms where expressly stated.

1. The Service

Collabticle is a SaaS platform for research labs, academic labs, hospital labs, industrial R&D teams, and similar organizations to manage lab members, projects, progress updates, forms, messaging, notifications, public profiles, public lab pages, and discovery/community features.

Collabticle is not a validated clinical, medical-record, regulated trial, or patient-care system unless Collabticle signs a separate written agreement expressly covering that use.

2. Accounts And Eligibility

Users must provide accurate account information and keep credentials secure. Users are responsible for all activity under their account unless the activity results from Collabticle's breach of these Terms or applicable law.

Labs and institutions are responsible for ensuring that invited users are authorized to use the workspace and that their roles, permissions, and public visibility settings are configured correctly.

3. Customer Workspaces And Authority

A lab manager, administrator, or authorized customer representative may create or manage a Collabticle workspace. The customer is responsible for:

• obtaining required rights, permissions, notices, and consents;
• inviting only authorized members;
• assigning appropriate roles;
• deciding what data is entered into the workspace;
• managing public lab and public profile approvals where applicable;
• complying with institutional, employment, student, research, privacy, and data-governance obligations.

If a user joins through an institution or lab, the user understands that the lab may control access to workspace data and may view, export, retain, or delete workspace content according to its policies and agreements with Collabticle.

4. Acceptable Use

Users must not:

• violate law, contracts, institutional rules, ethics approvals, or third-party rights;
• upload data they are not authorized to upload;
• upload patient-identifiable, regulated health, education, clinical, export-controlled, or highly sensitive data unless covered by an appropriate written agreement;
• use Collabticle for harassment, abuse, threats, spam, impersonation, fraud, malware, phishing, scraping, or unauthorized surveillance;
• attempt to bypass access controls, rate limits, lab isolation, security controls, or moderation tools;
• reverse engineer, overload, disrupt, or attack the service;
• publish confidential or copyrighted content without permission;
• use the service to train AI systems or extract data at scale without written permission;
• misrepresent affiliations, credentials, publications, lab identity, or research claims.

Collabticle may investigate misuse and may suspend, restrict, or terminate access where reasonably necessary to protect users, customers, Collabticle, or third parties.

5. Customer Data

"Customer Data" means data, content, files, messages, updates, form submissions, profile information, lab information, project records, and other materials submitted to Collabticle by or on behalf of a customer or user.

As between the customer and Collabticle, the customer retains ownership of Customer Data. Collabticle receives a limited license to host, process, transmit, display, secure, back up, analyze, and otherwise use Customer Data as needed to provide, maintain, protect, and improve the service, comply with law, and enforce agreements.

Customers are responsible for the accuracy, legality, quality, and rights associated with Customer Data.

6. Public Content

Users and labs may choose to publish public profiles, lab pages, posts, comments, images, research summaries, and other public content. Public content may be visible globally and may be indexed, copied, cited, or preserved by third parties.

By publishing content, the user or customer represents that they have all rights needed to publish it and grants Collabticle a worldwide, non-exclusive, royalty-free license to host, display, reproduce, distribute, and make the content available as part of the service.

Users may request removal of public content, subject to legal obligations, customer controls, backups, audit logs, technical limitations, and third-party copies outside Collabticle's control.

7. Collabticle IP

Collabticle and its licensors own the service, software, design, code, infrastructure, documentation, trademarks, trade names, product names, logos, and other intellectual property, except for Customer Data and third-party materials.

These Terms do not transfer ownership of Collabticle IP. Users receive a limited, revocable, non-transferable right to use the service according to these Terms and applicable agreements.

8. Feedback

If users or customers provide suggestions, ideas, bug reports, or feedback, Collabticle may use them without restriction or compensation, provided Collabticle does not disclose confidential information in violation of applicable agreements.

9. Copyright And Takedown

Collabticle respects intellectual property rights. If a rights holder believes content on Collabticle infringes their copyright or other rights, they may submit a notice to copyright@labticle.com with sufficient information for Collabticle to investigate.

Collabticle may remove or restrict allegedly infringing content and may terminate repeat infringers where appropriate.

10. Privacy And Data Protection

Collabticle's Privacy Policy explains how personal data is handled. Where Collabticle processes personal data on behalf of a customer, a Data Processing Agreement may apply.

Customers are responsible for determining whether their use requires additional agreements, consents, ethics approvals, student notices, patient notices, research approvals, procurement reviews, security reviews, or regulated-data terms.

11. Recording Live Sessions

Recording is available on plans that include it. If you host a recorded session, you are responsible for the recording you create: for having a legitimate reason to keep it, for how you use and share it, and for complying with the laws that apply to you and to the people in the session — which in some places require the consent of everyone present.

We ask each speaker to agree before they can publish, and we store their answer. That is a technical measure, not legal advice, and it does not transfer your responsibility as the host to us.

You can also open a recording to everyone who can see the conversation it belongs to. That is a decision you make about other people's voices and images, so make it deliberately — the people in the recording are told when you do, and sharing cannot be undone. If you should not have shared it, delete it.

We may remove a recording that breaches these Terms or our Acceptable Use Policy.

12. Third-Party Services

Collabticle may integrate with or rely on third-party providers for hosting, authentication, database, email, storage, analytics, error monitoring, search, background jobs, AI, and other services.

Third-party services may be subject to their own terms and privacy practices. Collabticle is not responsible for third-party services outside its reasonable control.

13. Fees, Subscriptions, And Payment

13.1 Paid plans and prices

Paid plans are shown, with their current prices, on our pricing page and in your billing settings. Prices are quoted in US Dollars (USD) and Nigerian Naira (NGN); you choose the currency at checkout. Prices exclude taxes unless stated otherwise.

Enterprise agreements, order forms, and pilot agreements may state different terms, and where they expressly do so they override this section.

13.2 Subscriptions renew automatically

Paid subscriptions renew automatically until you cancel. When you subscribe, you authorise us to charge your payment method on a recurring basis, without further action by you, for as long as the subscription is active.

At checkout, and in your billing settings, we state:

• the amount you will be charged;
• the billing period — 30 days for a monthly term, or 365 days for an annual term;
• the date the current period ends, which is when the next charge is taken.

We charge the amount you agreed when you subscribed. If we later change the published price of your plan, your renewal amount does not change. Your renewal amount is set again only when you change your plan or billing term, in which case the new plan's price applies from that point.

13.3 Cancelling

You can cancel at any time from Billing in your dashboard. There is no cancellation fee and you do not need to contact us.

Cancelling turns off automatic renewal. You keep full access until the end of the period you have already paid for, and nothing further is charged after that. We do not refund the unused part of a period that has already been paid for.

Where a subscription is paid for a workspace, only the person whose payment method is on the subscription can cancel it.

13.4 Your payment method

Payments are processed by our payment provider. We store a payment token supplied by that provider, together with the card brand, the last four digits, and the token's expiry date. We do not store your full card number.

If the stored authorisation is due to expire, we will notify you in advance so you can update it. See our Privacy Policy for how this information is handled.

13.5 If a renewal payment fails

If we cannot take a renewal payment, we will try again up to three times, roughly a day apart, and we will notify you.

While this is happening your subscription enters a grace state and your access continues. If payment has still not succeeded three days after your period ends, the subscription ends and paid features stop. Your account and your data are not deleted — see section 14.

13.6 Free trials

Where a free trial is offered, its length is stated when you start it. A trial is currently 14 days.

A trial does not convert into a paid subscription and never charges you. No payment method is required to start one, and none is charged when it ends. If you want to continue on a paid plan, you subscribe yourself. We will remind you before the trial ends.

Trials are limited to one per person and one per workspace, and we may withdraw or vary trial eligibility.

13.7 Changing plan or billing term

You can change plan or switch between monthly and annual billing at any time. When you do:

• you pay the full price of the new plan or term at the time of the change;
• the time remaining on your current plan is not lost. It is converted into time on the new plan at its monetary value, so what you have already paid buys the equivalent amount of the new plan rather than the same number of days. Moving to a more expensive plan therefore adds fewer days than you had; moving to a cheaper one adds more.

Before we take payment, we show you the amount and the date your plan will run to. Converted time is rounded down to whole days. Conversion is always in access time — we do not refund money on a plan change.

13.8 Token credits

Token credits are a one-off purchase, not a subscription: buying them never sets up a recurring charge. They are consumed when you use the features they pay for.

13.9 Refunds

Except as set out above, and except where the law gives you a refund right we cannot exclude, fees are non-refundable. Nothing in this section limits any statutory cancellation or refund right you have as a consumer.

14. Suspension And Termination

Collabticle may suspend or terminate access if:

• a user or customer materially breaches these Terms;
• payment is overdue;
• use creates security, legal, privacy, abuse, or operational risk;
• continued access would violate law or third-party rights;
• the service is discontinued according to applicable agreement terms.

On termination, Collabticle may provide a reasonable opportunity to export Customer Data where technically feasible and legally permitted.

15. Service Changes

Collabticle may improve, modify, add, or remove features. Collabticle will try to avoid materially reducing paid core functionality during an active subscription term unless necessary for security, legal compliance, provider changes, or product integrity.

16. Disclaimers

Except where expressly stated in a signed agreement, Collabticle is provided "as is" and "as available." Collabticle does not warrant that the service will be uninterrupted, error-free, secure against all threats, or suitable for every regulated use case.

Collabticle does not provide legal, medical, clinical, academic, research ethics, financial, or professional advice.

17. Limitation Of Liability

To the maximum extent permitted by law, Collabticle will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities.

To the maximum extent permitted by law, Collabticle's total liability arising from the service will be limited to the greater of the fees paid by the customer to Collabticle for the service in the twelve months before the event giving rise to the claim.

18. Indemnity

Customers and users agree to defend, indemnify, and hold Collabticle harmless from claims arising from unauthorized data uploads, Customer Data, public content, misuse of the service, violation of law, violation of third-party rights, or breach of these Terms, except to the extent caused by Collabticle's breach or unlawful conduct.

19. Governing Law And Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Courts of competent jurisdiction located in Ibadan, Nigeria will have exclusive jurisdiction, unless applicable law requires otherwise.

20. Changes To These Terms

Collabticle may update these Terms. If changes are material, Collabticle will provide reasonable notice. Continued use after the effective date means acceptance of the updated Terms, unless applicable law requires a different process.

21. Contact

OPSTRING Ltd. (operator of Collabticle) 14 Ashiriabo Street, Agbowo, Ibadan, Nigeria legal@labticle.com